Delivery & Returns

Details about our delivery and return policies; feel secure before you buy!
This page is an extract from the full terms and conditions (Conditions) on which AMP Wire supply any of the goods (Goods) listed on our website; ampwire.co.uk (our site) to you.

• CONSUMER RIGHT TO CANCEL
  
  • This clause 6 relates to Consumers only.
  • For the purposes of these Conditions, you shall be contracting as a Consumer if you are purchasing Goods for domestic or private use only and not acting for the purposes of your business, trade or profession. All other customers shall be contracting as Business Customers.
  • If you are contracting as a Consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Goods and you will receive a full refund of the price paid for the Goods subject to the terms of our refunds policy (set out in clause 10 below). This right of cancellation does not apply to any Goods which are personalised, customised or made to order or to your specification.
  • You can always end your Contract with us if what you have bought is faulty or misdescribed or if you do not agree with a change in the Goods or an error in the price or description or a delay in delivery we have notified you about or if we have suspended supply or if you have a legal right to end the Contract because of something we have done wrong.
    
    • We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms and conditions will affect your legal rights.
  • To cancel a Contract if you change your mind, you can complete the online cancellation form [Cancellation Form] on our website. Alternatively you may use a paper copy of the form [Cancellation Form] and email it to info@ampwire.co.uk or by post to Sun Iron Works, Ward Street, Chadderton, Oldham, OL9 9EX and you must return the Goods to us, at your own cost and risk, within 14 days of informing us you want to cancel.
• AVAILABILITY, DELIVERY AND TERMS AND CONDITIONS OF CARRIAGE
  
  • All Goods are offered subject to availability. If something becomes unavailable, we may offer you an alternative or suggest that you telephone us for further advice.
  • Your order will be fulfilled by the delivery date set out in the Acceptance or, if no delivery date is specified, then within 30 days if you are contracting as a Consumer, or within a reasonable time of the date of the Acceptance if you are contracting as a Business Customer.
  • The prices listed on our site exclude delivery. A fee for delivery to mainland United Kingdom only (excluding the Scottish Highlands) will be added during the checkout process. A further charge will be payable for all other destinations, this includes Channel Islands, Northern Ireland, Isle of Man, Isle of Wight and the Scottish Highlands. Additional charges may be made for compliance with delivery restrictions such as difficult access or unreasonable delivery times. Please call or email us at info@ampwire.co.uk for prices .
  • All deliveries must be signed for. Please keep the receipt enclosed with your Goods.
  • Most Goods are delivered by courier or by post, depending on their size and value. For all Goods you will be asked or told about delivery dates as part of the order process.
  • Very occasionally different Goods from the same order may be delivered separately. Each delivery shall be paid for in accordance with the terms of this Contract and/or the Credit Account Terms and Conditions, if applicable. Each instalment shall be a separate contract. No cancellation or termination of any one contract relating to an instalment shall entitle you to cancel any other contract or instalment.
  • Deliveries will be made to the delivery address given at the time of order or if none, to your place of business. Please inform us before placing your order if there are any delivery restrictions. If you do not do so then we will not be responsible for any non-compliance.
  • You are responsible for providing at your own expense any appropriate equipment or manual labour required for unloading the Goods.
  • Delivery times are calculated in working days – i.e. Monday to Friday inclusive (but excluding bank and public holidays). Delivery may occur at any time on any particular working day.
  • If we are sending your Goods by post or courier, we will send you a dispatch notification by email to let you know the Goods have left our premises. Standard courier deliveries are usually made between 8am and 6pm Monday to Friday, when delivering to residential addresses we use a home network that can deliver up to 9pm Monday to Saturday. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call. If you do not rearrange delivery then after a reasonable period we may charge storage costs or additional delivery charges or we may end the Contract and Condition 11 will apply.
  • We do everything we can to meet the delivery times specified. However, occasionally delivery times may be affected by various factors and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay and we will take reasonable steps to minimise the delay.
  • Estimated delivery times may take longer for deliveries beyond mainland United Kingdom.
  • Our prices do not include installation. If you wish to arrange for the Goods to be installed following delivery, please call us for prices. Installation will be subject to additional terms.
  • Our Terms and Conditions of Carriage, which describe the steps to be taken by you in relation to any order for which any Goods are missing, damaged, defective or incorrect, are set out in Conditions 7.14 – 7.18, below.
  • We aim to supply all Goods to you at the highest level of quality and in the same condition that the Goods are in when they leave our factory. All Goods are carefully packed to reach you in perfect condition.
  • You must establish the condition of the Goods delivered UPON ARRIVAL. Should you be at all dissatisfied with the condition of the Goods on arrival, DO NOT SIGN FOR THE GOODS AND DO NOT ACCEPT DELIVERY; you must make a written comment on the delivery paperwork and must not sign any paperwork that states that you have accepted the Goods in good condition. Please contact us immediately, if possible whilst the courier is still with you.
  • Evidence of damage must be sent to us as proof. For example, this can be photographic evidence such as mobile phone footage sent on to us via email.
  • If a carrier service is used for delivery, we cannot accept liability for Goods damaged in transit, if you the customer have signed for them on the carrier’s paperwork, subject to Condition 12.1.
  • Without prejudice to any of the provisions of these Terms and Conditions of Carriage, if we, acting reasonably, are satisfied (i) that the deficiency in the Goods would not have been reasonably apparent to you upon delivery of the Goods to you, or (ii) that the deficiency in the Goods only manifested itself following delivery of the Goods to you, then the provisions of Condition 10.3.2 will apply.
  • If you are a Business Customer and have requested installation services we will use reasonable endeavours to install on the date set out in the Acceptance with reasonable skill and care and subject to reasonable access being provided and full and accurate information being provided to us prior to installation in the installation questionnaire.
  • AMP Wire Ltd will not be able to refund orders or costs in the event of service interruptions or failures caused by events beyond AMP Wire’s control.
  • RISK AND TITLE
    
    • The Goods will be your responsibility and risk from the time of delivery.
    • If and for any reason you fail to accept delivery of any of the Goods, or we are unable to deliver the Goods on time because you have not provided appropriate instructions, documents, licences or authorisations, we will charge you an abortive delivery charge and:
      
      • responsibility for and risk in the Goods shall pass to you (including for loss or damage caused by our negligence);
      • the Goods shall be deemed to have been delivered.
      • we may store the Goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance); or
      • sell the Goods at the best price readily obtainable and (after deducting any reasonable costs and expenses in connection with the storage and expedited sale of the Goods), charge you for any shortfall below the price for the Goods; and
      • we may charge a charge for redelivery of the Goods, together with a holding fee for the prior holding of the Goods at our premises; or
      • any carrier charges for redelivery to you or to us.
    • Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, (including carriage charges, where applicable).
    • If you are contracting as a Business Customer, ownership of the Goods will only pass to you upon:
      
      • our receipt of the sums detailed in Condition 8.3 above, and
      • all other sums which are or which become due to us from you on any account.
    • Until ownership of the Goods has passed to you, if you are contracting as a Business Customer, you must:
      
      • Store the Goods (at no cost to us) separately from all your other goods and any goods of any third party in such a way that they remain identifiable as our property;
      • Not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods, maintain the  Goods in satisfactory condition and keep it insured on our behalf for the full price of the Goods against all risks to our reasonable satisfaction. On request you shall produce the policy of insurance to us; and
      • Hold the proceeds of the insurance referred to in condition 8.3.2 on trust for us and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
    • If you are contracting as a Business Customer, your right to possession of the Goods shall terminate immediately, if any of the circumstances in clause 11 arises.
  • PRICE AND PAYMENT
    
    • Prices for the Goods, however given, are based on conditions ruling on the date of their giving and are subject to change. The effective price for the Goods shall be the price confirmed by us in the Acceptance pursuant to condition 4.2, subject to condition 6 and 9.5.
    • All prices on our site are indicative and in UK pounds sterling, they exclude VAT and exclude delivery charges. The final indicative price including delivery to mainland United Kingdom and VAT is shown in your Shopping Basket.
    • The total cost of your order will be the price of the Goods you order, plus delivery charges, plus VAT. All this will be set out clearly in your Shopping Basket before you submit your order.
    • Prices are liable to change at any time, to reflect any increase in the cost due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, any increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by you, or any delay caused by any instructions from you or your failure of to give us adequate, accurate or complete information or instructions. Changes will not affect orders in respect of which we have already sent you an Acceptance .
    • Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where the correct price of the Goods is less than our stated price we will charge the lower amount when dispatching the Goods to you.  If the correct price of the Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or cancel your order and notify you of such cancellation.
    • We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
    • Payment for Goods will be made at the time or order, subject to condition 9.8, by credit or debit card or PayPal, unless as a Business Customer you have an approved trade account open with AMP Wire ltd. We accept payment with MasterCard, Visa, Delta, PayPal and Switch.
    • If you are a Business Customer and you have a Credit Account Agreement with us, we shall be entitled to invoice you for the price of the Goods on or at any time after acceptance of your order. Payment shall be made in accordance with the terms of your Credit Account Agreement.
    • If you are a Business Customer and you do not make any payment to us by the due date we may:
      
      • charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount;
      • suspend any warranty for the Goods or any other goods supplied by us whether or not they have been paid for;
      • appropriate any payment made by you to such of the Goods as we may think fit;
      • set off any amount owed by us to you against any amount owed by you to us on any account whatsoever;
      • terminate the Contract, or suspend or cancel any future delivery of Goods;
      • cancel any discount (if any) offered to you; and
      • if you have a Credit Account Agreement with us, withdraw or reduce your credit limit or bring forward the due date for payment without notice; and
      • we reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
  • OUR REFUNDS POLICY
    
    • If you are contracting as a Consumer, when you return Goods to us:
      
      • and you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 6.1 above) we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
      • we will pay the costs of return if the Goods are faulty or misdescribed or if you are ending the Contract because we have told you of an upcoming change to the Goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. The maximum we will refund for return delivery costs will be the costs of delivery by the least expensive delivery method we offer even if you choose to return the Goods by a more expensive method of delivery.
    • Any refunds due to you will be by the method you used for payment, but we may make deductions as set out in Condition 10.1.2. We will make the refund as soon as possible and if you are a Consumer exercising your right to change your mind, within 14 days of us receiving the Goods.
    • When you return Goods to us for any other reason, returns will be subject to the following process:
      
      • Returns of any non-faulty Goods by Business Customers under this Condition 10.3.1 shall only be refunded or replaced without charge if you contact us in writing within 7 days of receipt of the Goods, informing us of your wish to return them and thereafter follow the procedure for returning the Goods which will be notified to you by us. Without limitation, you must take reasonable care of any Goods in your possession and any Goods must be returned in the same condition in which you received them with all original packaging and at your own cost and risk; in addition, all returns will be subject to our consent and the payment of a 15% restocking charge and delivery and re-delivery charges. Any Goods which are personalised, customised or made to order or to your specification may not be returned unless the Goods are found to be damaged or defective;
      • Subject to our Terms and Conditions of Carriage, if as a Business Customer you wish to return Goods to us because they are damaged or defective, or do not materially conform to their specification, any such damage, defect or nonconformity must be notified to us as soon as possible, but in any event within 7 days of the date that you discovered or ought to have discovered the damage, defect or nonconformity and no further use of the Goods must be made following discovery of the damage, defect or nonconformity. We will examine the returned Goods and will notify you whether we will refund, repair or replace the Goods via e-mail within a reasonable period of time.  We will usually process a refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the damaged, defective or nonconforming Goods. Goods returned by you in accordance with this provision because of damage, defect or nonconformity will be repaired or replaced or refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
    • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    • You have a legal obligation to take reasonable care of the Goods while they are in your possession. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • If you are a Business Customer who fails to take reasonable care of the Goods as set out in Condition 10.3 we may at our discretion refuse to refund or replace such Goods.
    • You must not make any improper use of, or make any unauthorised modifications or repairs to, the Goods, and you must otherwise take reasonable care to avoid any risk of damage occurring to the Goods by any means.
    • Notwithstanding the provisions of clause 12.1.1, unless otherwise agreed by us in writing in any particular instance, you shall be solely responsible for selecting Goods which are suitable for use with any application with which they are to be used.